Policies and Procedures
Ram Tool guarantees all merchandise. If you are not completely satisfied with your purchase, you may return it to us for a prompt refund within 30 days, with the following exceptions:
1. Special order items may carry a 20% restocking fee. All items on our site either say they "usually ship within 24 hours" or say they are "special order items". The reason we say “may carry a 20% restocking fee” is that we waive this restocking fee if and when we can. In other words when we’re not forced to pay a restocking fee on a special order item, we will not charge one to you. Seems fair right?
2. Additionally, items not returned in their original packaging may also be subject to a restocking fee. Thus, when returning any items to Ram Tool, please ship using the packaging originally included with the shipment.
3. Electrical components (parts) such as switches may not be returned if opened or installed. This is due to manufacturer return policies.
If you need to return your merchandise for any reason, you must notify a Ram Tool representative within 30 days of receipt via e-mail at customerservice@RamTool.com.
Special Note: Holiday gift purchases made between November 1st and December 25th may be returned or exchanged until January 31st.
Does Ram Tool offer a warranty?
Ram Tool supports any and all warranties offered by the manufacturer.
How long are the warranties?
Most of our manufacturers issue a one year manufacturer's limited warranty which covers parts and labor but there are many exceptions and ongoing updates to warranty programs. It is recommended that you refer to the specific manufacturer's website for specific details.
How do I know if my tool is covered under warranty?
Authorized service centers are trained to determine whether damage or defects are covered under warranty. We are unable to determine the nature of tool problems over the phone or via email. If you are concerned that your tool may not be covered under the manufacturer warranty, we would recommend contacting the nearest authorized service center directly for technical assistance.
Do reconditioned tools come with any warranty?
Factory Reconditioned power tools offer a great low-priced alternative to brand new models. At Ram Tool, you’ll receive a full one-year factory warranty on your refurbished tool.
Ram Tool understands how important it is that your purchases and packages arrive promptly. Below, you will find answers to common questions about our shipping policies and rates.
When will my order ship?
Moments after you place your order, you'll receive an "on screen" confirmation displaying your order number and our thanks. Most orders are processed within one business day. If we receive it in our system before 12 noon Eastern Standard Time, we typically will process and ship the same day. In the event that an item is temporarily out of stock, we will notify you within 1-2 business days. Whether you decide to leave the item on order with us or cancel will be your option. While we begin to process orders for shipment each business day of the week, please note that some orders may take up to 48 hours for us to ship after we have received your order. If your order consists of a number of items and you request that we ship the order complete, it is possible that shipment could be delayed by an unexpected stock outage. We can always send your order in a split shipment, and we will never charge more shipping than what you authorized on your order form, unless you make a special request to expedite after choosing a non-expedited method on you order form.
We reserve the right to change your shipping method or carrier
In order to expedite your order we may need to change the carrier or method of delivery. While we try to stock every item we sell on the website, there are some items that run out of stock or we do not stock yet. In these cases, if we can have the items shipped directly from the manufacturer, this greatly speeds up our ability to deliver the item quickly. However, many manufacturers only offer UPS services. If you prefer that we do not make any changes, please specify "No changes to ship details" in the special shipping instructions. This may add 10 to 15 business days delay to your order being shipped.
Does Ram Tool provide service to international destinations?
Ram Tool only ships to addresses within the 50 United States. We can ship to overseas military "APO" and "FPO" addresses via USPS only. Ram Tool does not ship to any other international destinations, nor to any US territories at this time. Our international customers use freight forwarding services to place their orders on our site using domestic destinations with U.S. based credit cards.
What are my shipping options?
We ship by FedEx and USPS (United States Postal Service). Both carriers offer you a wide variety of shipping methods which are presented during checkout. Or you can view options and rates by adding items to your cart and viewing the content of your cart where we have a link to view shipping rates before checkout. Please note that individual items weighing over 70 lbs cannot be shipped via USPS, and FedEx cannot ship to P.O. Box addresses.
How are Ram Tool FedEx and USPS shipping rates calculated?
We are proud to offer our customers all of the FedEx and USPS shipping methods available for the destination address. FedEx options may include Ground, 2Day, and several Overnight options. Saturday deliveries and Saver options may also be available depending on availability to your shipping destination. USPS options may include Express Mail, Priority Mail, Parcel post, and First Class Mail. The FedEx and USPS charges are all you will pay and they are delivered on our site directly from FedEx and the U.S. Postal Service -- we do not charge a handling fee. When you enter your order, our system will display the shipping options and related charges before you commit to a purchase. Ram Tool never has any hidden fees!
How can I track my FedEx package?
Our warehouse locations are set up to deliver emails from the Postal Service and FedEx.
I ordered a new tool but the box has been opened. Is this still new?
All boxes should be checked for damage or missing parts, especially those that look like they've been opened and re-sealed. Occasionally, we'll open a box to add packing. Some boxes travel well on factory skids, but don't do well shipping individually. Occasionally, we'll add tape if we think the factory tape looks inadequate. We offer an extra service by recording the serial number, date, and customer name for each tool we sell. This information is only available to our customers and can be helpful to determine if a tool is still within its warranty period or to identify if a particular tool has been stolen. Most suppliers record and display this information on their packaging, but if it's not there, we open the box and record the number from the tool directly.